Recent Posts

SERVPRO can Navigate the Insurance Maze

12/29/2021 (Permalink)

Insurance Maze Don't get lost in the maze of insurance; let SERVPRO help!

One of the biggest concerns when dealing with damages to your home or business is, "Will my insurance cover this?" If you are unsure of your coverage or deductible, feel free to call your insurance provider. To find their number simply go to Google, (insurance name) claim phone number. If you cannot find a number for claims, call the customer service number and they will provide you with a number to call. For some insurance providers you have the option of opening a claim online. They will assign an adjuster to you, who will handle your claim. This person works with you and us at SERVPRO of North Sacramento. If for whatever reason you disagree with the adjuster assigned to you, do not be afraid to call the direct line of your insurance provider and request a different adjuster. SERVPRO of North Sacramento works in conjunction with many insurance companies, but we can work with any insurance providers. Even though we work in conjunction with the insurance adjusters, keep in mind at the end of the day your insurance and us here at SERVPRO work for you. Your insurance may tell you to contact a certain restoration/ mitigation company, but it is your choice on who you choose to provide you with service. 

An issue a lot of customers tend to run into when dealing with a claim and their adjuster is what restoration and mitigation your insurance will cover or not cover within your policy. Misinformation or saying the wrong thing to your adjuster usually is the reason customers run into an issue with coverage and their insurance. Unless you have been in the restoration or mitigation industry it can be hard to navigate the situation. For example, one of our customers had called us to do a mold inspection. SERVPRO of North Sacramento came out and did the initial inspection and told the customer they needed a mold test. The test results came back positive for mold. The insurance company had denied her claim for the mold mitigation. The reason they denied the claim was because the customer just stated it was mold; the insurance company will assume this was from the customer's negligence, such as ignoring a leak. Wondering why the customer's claim was denied, our office staff contacted the customer, only to find out that the customer recently had fixed a roof leak and this was the cause of the mold growth. After our office staff talked to the adjuster and explained where and what caused the mold, the insurance ended up covering 80 percent of the mitigation work. Which obviously made our customer happy that she wasn't going to have to pay the whole cost out of pocket.   

Dealing with insurance adjusters can be difficult because it is their job to protect their company from insurance fraud and not approve fraudulent insurance claims. Some people often think their business is like their baby and would you not apply that same type of thinking to the home you live in. If that's the case, wouldn't you want to defend and stick up for your home or business as if it was one your kids. For a stress-free claims process, let SERVPRO work with your insurance to help manage the insurance process and paperwork. Contact us at (916) 587-3438 if you have questions about how to communicate with your insurance. SERVPRO of North Sacramento really wants to get your home or business back to the way it was so it's "Like it never even happened."

Looking for a Career with SERVPRO?

12/28/2021 (Permalink)

Servpro logo SERVPRO of North Sacramento

Here at SERVPRO of North Sacramento, we have many job openings and plenty of opportunities to move up in the industry. We are looking for people with good attitudes, that work hard, and are willing to work in teams. The positions we are wanting to fill are production technicians, crew chiefs, and administrators.

As a production technician you will work in small teams under the supervision of a crew chief. You will be required to do various tasks such as demolition, mitigation, and restoration. Experience is not necessary for a production technician, but any type of construction, mitigation, or restoration history is always welcomed. SERVPRO provides all the training you will need to learn about restoration and mitigation from their online university. At the end of the training, you will receive a certificate in water and fire restoration. Some of the tasks you will need to perform include setting up and placing drying equipment. As a technician, you will also be doing jobs that require water extraction, deodorizing, or disinfecting material from water, fire or mold damage. When demolition is needed, it can range from dropping ceilings and knocking down walls to a simple task of pulling baseboards and cutting small sections of drywall. 

As a crew chief, you will be a supervisor for your team of technicians. Being a crew chief means being able to do the same work as a technician, along with more responsibilities. These responsibilities include documenting the job, managing the work site and your team, and having good people skills. Documenting the job includes taking pictures of any pre-existing damages, before and after pictures of the demolition. You will also need to fill out daily job dairies and enter all the data into a mobile application we use on site. You will be required to have knowledge of water and fire restoration. Just like technicians, SERVPRO provides online training classes for crew chiefs as well.

For the administrator position you will be the office job file coordinator. Working in the office you will have different responsibilities than a technician or a crew chief, but part of your job will be to interact and coordinate with the production team and customers about jobs. Some of the responsibilities of the job file coordinator include monitoring jobs statuses, ensure customers requirements are followed, and daily job file coordination. Another responsibility is to be able to complete and review job documentation for final upload and complete audit process. SERVPRO of North Sacramento is looking for people with good attitude and people skills who can talk on the phone with customers and coworkers. You should have analytical skills, and be able to multi-task but at the same time be detail-oriented. SERVPRO of North Sacramento's ideal candidate would be one who is self-motivated, experienced, and someone who enjoys providing a high quality service. Some of the position's requirements are two years of administrative or related office work, excellent writing, verbal communication, and have a professional tone of voice at all times.

 If you happened to be interested in any of these jobs. Please feel free to contact SERVPRO of North Sacramento, we would be happy to make you part of our team.

Flooding in Your Sacramento Home Requires Professional Cleanup

12/9/2021 (Permalink)

Picture on water damage on the ceiling That's Right, Sacramento! No DIY Storm Water Removal--Call SERVPRO

There are circumstances which impact your Sacramento home that the average homeowner cannot handle on their own. With the right equipment and expertise, professional restorers like ours can overcome situations like flooding in your residence, where inadequate cleaning and attempts can only serve to make the damage worse and allow for secondary effects that are hazardous to the house and its occupants.

Overcoming flood damage in your Sacramento residence often requires an immediate response from dedicated and experienced professionals like our SERVPRO team. With the right equipment and training, flood effects can get handled systematically to lower the impact and irreparable damage to the contents and structural elements of the property. Even still, many homeowners work to try and cut corners or save out-of-pocket expenses by attempting to clean up flood damages on their own.

A concern about improper restoration techniques from DIY approaches is the potential to miss lingering moisture and dampness trapped in spaces challenging to see. In flooding situations, water damage can affect wall cavities, the space above the ceilings, and penetrate below flooring materials. Traditional equipment for cleanup cannot reach these affected areas, so the dampness persists.

Lingering moisture in these areas can lead to secondary effects like mold and microbial growth throughout the house. Within as little as a couple of days, mold spores can seat into organic materials like drywall and wood framing to feed on this matter and grow as a colony. If mold spores throughout the affected environment have a chance to colonize and begin to spread throughout the home, you are also going to need our SERVPRO IICRC-certified remediation technicians to overcome this situation as well.

While no homeowner gets prepared for the possibility of unexpected flooding in their home and the damage that it can do, having the right team of professional restorers ready to help you, can make all of the difference in recovery. You can always depend on our SERVPRO of North Sacramento team of qualified specialists to help you assess the situation and begin work quickly on returning your home to preloss condition, "Like it never even happened." Give our emergency response team a call anytime disaster strikes at (916) 587-3438.

Sacramento's Water Removal Professionals Stress The Importance Of Using An Experienced Company

12/9/2021 (Permalink)

Picture of moisture meter checking moisture on the wall Our certified professionals will restore your home after water damage strikes.

If water removal is not done correctly after a leak occurs, several types of secondary damage could take place. Any time the plumbing fails inside your Sacramento home, it is wise to seek out help from a professional and experienced company such as SERVPRO. Excessive moisture can cause many problems, several of which cannot be noticed by the untrained eye. When moisture gets inside a structure where it is not supposed to be, humidity levels can rise and cause problems in areas of your house that did not come into direct contact with any liquids. Most water removal projects involve both removing moisture in its liquid and gas forms. 

Mold can grow if organic substances get wet or if humidity levels rise. When conducting water removal in Sacramento, our SERVPRO technicians' number one goal is to prevent secondary damage like a fungal growth. To do this, we utilize the industry's most advanced technology. Everything from the instruments we use to test the presence of moisture to the drying equipment we use is pre-tested and proven to be some of the best and most modern tools available. We also have access to specialized technology that is designed for specific situations.

In addition to the specialized tools of the trade we use, our SERVPRO technicians are experienced and have received IICRC certifications. Our highly trained team uses both their on the job experience and classroom training to provide the best service possible. We know that removing moisture quickly can save you and your insurance company time and money, so we complete the project as efficiently as possible while still abiding by all legal and professional guidelines and regulations.

Our crew knows that time is of the essence when dealing with water damage scenarios. We always provide fast, 24/7 service so that we can begin work shortly after you notice an issue. If you ever are in need of help with excessive moisture inside your dwelling, call SERVPRO of North Sacramento at (916) 587-3438 24 hours a day and seven days a week.

Protecting Artifacts in Water or Fire-Damaged Sacramento Museums

12/7/2021 (Permalink)

picture of a sign for Sacramento Museum. SERVPRO Offers Professional Fire, Smoke & Water Damage Restoration to Sacramento Buildings--Large and Small

Museums throughout the Sacramento area offer a look into global and local history that must get protected for viewing by interested parties for generations to come. Unfortunately, as with any building, a museum could fall victim to disasters like fires or water. Finding the right professional restoration team is critical at this point, as the right technicians can help protect these unique artifacts and items from becoming unsalvageable and worthless.

With so much of the area’s history tied up in the displays of your Sacramento museum, protecting it from fire or water damage has to be a top priority. Even small localized blazes can cause widespread effects throughout the facility with smoke and soot damages. Our SERVPRO professionals have expert cleaning strategies to provide on the spot restoration for your building, but also pack-out services to carefully restore individual items that could have been affected more directly by carbon and residues. For expensive and precious pieces of art, SERVPRO recommends a professional curator seek out the services of a conservation restoration company that specializes in this field.

As the overseer of the facility, you must protect the artifacts and items you display within your museum with the highest regard. In ways, this responsibility is even more important than making these items available to view by the public that wanders the halls daily. Our professionals offer a pack-out service that can help affected pieces get restored to their original vibrancy and appearance.

Pack-outs are items removed to a nearby facility or safe area of the museum itself out of harm’s way. These decisions can get made based on items that continue to be at-risk throughout fire restoration efforts or based on items that have gotten damaged by the fire but can get restored by our experienced technicians. Our SERVPRO team tags items for removal and storage with our initial assessment of the damage and have gentle cleansers and techniques to preserve the authenticity and uniqueness of one-of-a-kind artifacts affected by soot or smoke residue. Many items are good candidates for submersion into an ultra-sonic bath for gentle cleaning.

While you might not anticipate the possibility of fire damage affecting your museum or other place of business, the right trained professionals can help you to get your doors back open to the public quickly. Give our SERVPRO of North Sacramento rapid response team a call anytime at (916) 587-3438.

Why SERVPRO? For Professional Flood Damage Restoration In Sacramento Homes

12/7/2021 (Permalink)

Kitchen after removing affected material and placing drying equipment SERVPRO of North Sacramento provides 24 hour fire and water damage restoration service in Sacramento

We are already ahead this year for rain in Sacramento, and the flooded roads, businesses, and homes on the news show us how bad it is every night. The forecast is not exactly dry either.

Flood damage to Sacramento homes in this situation takes far more than just moving furniture off the floor and setting up fans to dry the interior. SERVPRO response teams train to quickly inspect and remove not restorable structural property, dry and clean floors, and thoroughly dry the interior so it safe and comfortable for occupation once more.

Damage in this situation results from outside storm water which contains debris, soil, and other contaminants. Before and after removing the water, our technicians spray every surface and item touched by the flood water with an antibacterial agent to eliminate the immediate health threat.

As they clear each room, team members examine the building material for damage. While drywall is excellent for interior walls, it can quickly begin to dissolve and crumble after it absorbs too much water. If panels already show these signs, SERVPRO technicians remove them since each is cheaper to replace than to expend the labor hours trying to cut away affected sections and replace or patch them.

Carpets are not restorable to a 100 percent clean condition after a flood. We remove and dispose of them immediately, especially to prevent further damage to wood flooring underneath them. Technicians use another antibacterial cleaner to scrub contaminants from wood flooring and to clean concrete surfaces as well.

As team members complete these tasks, others lower the humidity inside the home. They use fans to pull damp air from inside each home, and air movers to replace the damp air with a warm, dry alternative. To speed up the natural evaporation process, technicians also install dehumidifiers to draw water from the air; each one can remove over 20 gallons of water every 24 hours, depending on the humidity level.

If your home flooded or is still underwater, call us here at SERVPRO of North Sacramento. Our goal for every resident is to dry, clean, and restore their homes to a safe condition. To schedule an inspection, contact our office at (916) 587-3438 today.

Professional Water Removal Services For Your Saturated Commercial Property

11/4/2021 (Permalink)

A picture of our technician extracting water from an office carpet Commercial Water Damage Events Present Unique Challenges

Having water make its way into your commercial property in Sacramento means that you need fast, effective water cleanup and restoration services. With access to these restoration services, you can reduce the amount of damage you may face and drastically limit the amount of time it takes to return things to normal.   

Getting help with water removal in your Sacramento commercial property is much easier than you might think. Regardless of whether you are dealing with water issues of an internal or external nature. Our IICRC-industry standard professionals stand ready to provide you with the quality services you deserve. The fact that we are a local restoration company enables us to arrive, Faster To Any Size Disaster.

SERVPRO understands how water damage affects your commercial property. We work hard to keep the doors of your business open. Using advanced water removal equipment, experienced personnel and advanced cleaning methods to get things done right the first time. We help prevent conditions that affect your food storage, appliances, or important documents and office equipment.

SERVPRO technicians remove excess water immediately, using hand-held, truck-mounted, and submersible pumps. The idea behind our water removal service involves getting rid of any standing water as soon as possible, making the drying process that much quicker. We use portable heaters, dehumidifiers, moisture detectors, and a variety of evaporation equipment to restore the relative humidity inside your property.

SERVPRO’s entire team of water removal specialists work together to provide excellent results. We use both air movers and dehumidifiers to channel water caught inside of your property to the outside. A process that helps quicken the drying process and promotes drying of contents found throughout the building. When contents have the opportunity to dry naturally, it dramatically reduces the possibility of developing secondary damages.

Have you found yourself facing water problems on your property? Contact SERVPRO of North Sacramento for access to quality, professional water removal services you can trust. We have highly trained professionals available 24/7 to help you confront the unexpected and regain control of disastrous situations. (916) 587-3438

What to do when Covid comes to your door?

10/15/2021 (Permalink)

A picture of our technician in his PPE WE are Certified: SERVPRO Cleaned.

When Covid impacts your home or business, your normal disinfecting is not going to be the highest standard.  SERVPRO of North Sacramento does a great job of disinfecting everything, not just the touch surfaces. If you are in need of Covid cleaning because there has been a positive case or you just want to be safe and preventive. Our team really strives for "Like it never even happened," and not every cleaning service can provide that professional service that you or customers might feel satisfied with. The equipment we use and our service is what sets us apart from other companies. The team at SERVPRO of North Sacramento go above and beyond their expectations, whether it is disinfecting for a prevention or positive case. The service for a Covid case includes disinfecting with a ULV fogger, wipe down of touch surfaces such as light switches, handles, and desk. We also provide carpet cleaning if your home or business needs a deep cleaning or you just want to be overly cautious. Each technician wears their complete personal protective equipment when disinfecting for Covid, for their own and your protection. The personal protective equipment includes a full covall-suit with a hood, covall-boots, gloves, and a full face respirator.  When our experienced technicians go to a Covid disinfecting, you don't have to move anything. Our team will do content manipulation if it is needed. Anything you have on tables and desks don't have to be moved, such as computers, pictures, or decorations. The ULV fogger transforms the disinfectant into droplets that get dispersed into the atmosphere. This allows our technicians to spray all surfaces and contents without having to worry about damaging electronics or soaking fabrics, such as couches or curtains. After the ULV fogging our team will do a secondary disinfecting and wipe down of all the touch surfaces. Covid can be a serious virus, make sure you keep your home and/or business safe. If you need any disinfecting or cleaning services especially for Covid, call our team SERVPRO of North Sacramento anytime that you need us at (916) 587-3438.

Preparing Now can Help Reduce Your Need for Water Removal Services in North Natomas

9/9/2021 (Permalink)

Water damage to a wall Whether flooding arrives at your home from a broken appliance or overflowed toilet, your best recourse is to contact SERVPRO for remediation services

When areas in and around North Natomas are affected by severe weather, residents need to know how to protect their homes and other structures. After events cause damage to homes, SERVPRO of North Sacramento goes to work making everything “Like it never even happened.” We also have crew members that specialize in restoring personal belongings, household furnishings, and other items.
 
When a home or business in Natomas sustains flood damage, the contents of that home also suffer. We have various techniques that get these items clean and sanitary after filthy floodwaters contaminate them. Using cleansers specially chosen for their ability to strip soiling away without damaging the finishes on your objects, we clean up items with hard, durable surfaces. Special basins allow us to clean softer items, including stuffed toys and decorative pillows. Thoroughly rinsing everything we wash helps ensure that filthy soiling no longer contaminates these items.
 
We use a special compartment to help these items dry faster. We take readings to show us when these items reach optimal dryness, so we know when to start the deodorization process. During this step, we implement either ozone gas or hydroxyl gas. Hydroxyl is often preferred, especially in situations involving water. Ozone can cause discoloration when materials retain small amounts of moisture. Hydroxyl gas does not create this problem, and other benefits include its safety around occupants, both plant and animal. We can continue to work in the area when our hydroxyl generator deodorizes your belongings. After we complete the process of restoring the smaller-sized contents of your home, we can also deodorize the rest of your home. Even as our other team removes damaged wall materials and flooring, odors can remain. Eliminating the sources of these smells with Hydroxyl generator or thermal fogging can make working inside your home during restoration much more efficient. It can also keep new materials from picking up these odors.
 
SERVPRO of North Sacramento wants to help homeowners in Natomas and Willow Creek, as well as those around the Sacramento Airport successfully mitigate flood damage. Contact our 24-hour service line by calling (916) 587-3438 whenever your home sustains damage.
 

Water Removal for a Sacramento Arena

9/9/2021 (Permalink)

Our crew having a meeting prior to the job Sacramento and California Depend on SERVPRO for Water Removal from Sport's Venues

Sacramento has multiple sports and entertainment venues designed to not only attract unique visitors to the area but also provide revenue for the city with top acts and sporting events. Much like any other commercial structure, however, this building is not disaster-proof and can get affected by disasters like water loss incidents that spread quickly throughout areas of the facility and require immediate attention. Even with a staff of custodians or maintenance workers, you need a fast response to work to prevent having to close off portions of the facility or cancel upcoming events.

Our SERVPRO team can help your arena overcome its damage, if it should ever occur, by offering in Sacramento prompt water removal and drying services. With our leading equipment, we can quickly extract the water from the affected areas of the building and get to work immediately on our thorough drying techniques. We understand the timeline that we have and work to exceed your expectations in providing a fast and effective response in the face of emergencies to limit the impact of this situation on the potential revenue for the venue.

We have specialized equipment that can penetrate materials that could have become exposed to the pooling water to effectively dry these surfaces and prevent secondary effects like mold and mildew growth. Our SERVPRO technicians have drying mats that can draw out the saturation from hardwood flooring and air movers that can force moisture from affected materials like drywall and other porous surfaces.

We can double check the quality of the extraction and drying efforts with the use of our moisture detection equipment. Thermal imagery cameras can offer temperature cues to indicate the presence of water and moisture pockets even below or behind surfaces to show our technicians where to continue to focus our efforts to ensure that the moisture levels drop to acceptable parameters.

We're Faster To Any Size Disaster; our SERVPRO of North Sacramento rapid response team can make a difference quickly in your water-damaged arena. Trust us to get the job done quickly to limit the effect that this situation has on future events and ticketholders. Contact us 24/7  at (916) 587-3438.